The first step is to report the issue immediately upon noticing the damage. Log in to your Shopexng account and go to the “Help Center” section or “Contact Us” section. Select “Report Damaged Item” and provide all necessary details, including the order number, a description of the damage, and clear photographs showing the issue.
Our team will review your report within 24-48 hours. During this time, we may reach out to gather additional information or provide instructions on handling the item while the investigation is ongoing. It is crucial to keep the damaged item and its original packaging intact, as these may be required for evaluation.
If the report is validated, you can choose between a replacement or a refund. Replacement orders are typically shipped out within 3-5 business days, depending on stock availability. Refunds will be processed following the outlined timelines in our refund policy.
For orders damaged during transit, we work closely with our logistics partners to investigate the cause and prevent future occurrences. Additionally, you may be eligible for compensation or priority shipping for your replacement order.
Remember, Shopexng’s priority is your satisfaction. Our customer support team is always ready to assist with any concerns and guide you through the resolution process. Together, we’ll ensure a swift and hassle-free resolution.
No products in the cart.